I went to a seminar this afternoon. It was a bit of a last minute thing. I'm not sure if I mentioned that I'm being nominated for the "Help Desk Analyst of the Year" award. It's quite ironical as I'm in the midst of trying to escape the department. It's a program that the Help Desk Institute (HDI) has been sponsoring for awhile. What does it all mean? It means that every company that is affiliated with HDI (which is an international company) is allowed to nominate who they think their best agent is. The agent then competes against other agents in the province to win the provincial award. After that they compete against other provinces to win the Canadian award. Finally they get to go to the states to compete for the North America distinction. So realistically the only reason why I agreed to jump through all the hoops is that this could possible lead to an all-paid trip to Vegas (staying at the Madalay Bay) to compete in the North American trials. Apparently it's a pretty prestigious title to win. :-) The thought of the Vegas competition is a bit unnerving though. Nothing like being videotaped during your testing (on both technical and customer service skills) and then having that video blown up across 50 foot screens so that 2500 attendees can "critique" you. :-) Talk about pressure! But realistically I have to make it through the provincials before I can even think about that. I'm dreading the day they call me for the preliminary tests!
So what was I talking about before?! Oh yah - going to the seminar. My supervisor thought it would be a strategical move if I attended one of the seminars put on by HDI. The keynote speaker at today's seminar was
Jay Rifenbary. He's a motivational speaker and very dynamic. His topic was "No Excuse! An Action Plan for Success". His key points were core values and personal accountability. Many of the things he said hit home - such as you are the person who decides how you feel/act or feel at any given moment. You can't blame anyone but yourself for your lack of personal or professional success. I felt very alive and energertic after the seminar. Ready to conquer the world!
Thoughts to ponder about from the seminar:
- What do you want to be remembered for?
- Why do people follow you?
2 comments:
Wow! Congrats Kimmi. I see you are a "supersta" at work. = ) Good luck in the provincials!
Great job, and good luck! It sounds like you're doing a spectacular job there. Yeah, I'm all for motivational speakers. At least they get you thinking about what you want!
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